Privacy notice

This notice explains how we use information you share when requesting travel services and when contacting support.

What information we collect

When you submit a request or send a message, we typically collect details such as your name, email address, phone number, and trip preferences (like dates and group size). This helps us confirm your request and communicate with you.

How we use it

  • To confirm requests: matching timing and passenger needs to the right service plan.
  • To communicate: sending responses, pickup questions, and confirmation updates based on your preferences.
  • To support you: helping resolve questions before and after your request.

Sharing and protection

We use appropriate safeguards to protect your information. We may share relevant details with service providers when needed to fulfill the request, and only to the extent required for coordination.

Your choices

You control how we contact you.

  • Email updates: choose whether to receive email updates related to your request.
  • Request clarity: update your message if your pickup time, group size, or needs change.
  • Support inquiries: we use your details to respond to your questions.

Contact for privacy questions

If you have questions about this notice or want help related to a request, please reach out through our support desk.

Helpful next step

Go to Support and send your question—we’ll guide you to the right answer.

Message support

Data handling, in plain language

We keep it simple: use your details to plan and communicate, protect them, and respect your choices.

Purpose-limited

We use information to manage your request and respond to support needs.

Clear communication

You’ll receive updates tied to your inquiry and the details you shared.